FAQ

What forms of payment do you take?
Square Payments via MasterCard and Visa.
We also take Paypal and Checks.
Can I call you to ask a question?
Sure. Sally: 312-919-9130
We are on Central Time Zone.
Can I text you to ask a question?
Sure, use the same number:
Sally: 312-919-9130
We are on Central Time Zone.
Why don't you have a shopping cart?
We like to personally assist our customers with their orders. Many times folks have questions, or request more photos. We enjoy our contact with customers and hope this enhances their experience with us.
How do I know you are trustworthy?
We have been in business as Decotini since 2005. Sally was an early Ebay seller (1999), you can check her feedback here: http://tinyurl.com/3d2854u
You can also check the feedback on our Decotini Etsy Shop http://tinyurl.com/3jrayqr
Do you sell Borel Cocktail Watch Bands?
No, unless you see one listed on the site, we do not have them for sale.
How much do you charge for shipping?
Shipping within the USA is complimentary for all orders $200 and over. For orders of $199 or less, we charge the actual cost of shipping / insurance.
How do you ship?
FedEx Home Delivery, FedEx Ground ,or US Postal Service. It depends on several factors. If you have a preference we will accommodate you, if possible.
Is it possible for you to ship Overnight Service?
Currently, that is not an option, however, we try to ship within 24 hours.
Can I return my purchase?
Yes. If you are unsatisfied with your purchase, you must contact us within 24 hours of delivery. We will work with you to resolve any problem which may have developed.
What about a warranty on a watch purchase?
Vintage watches are tricky. They are like buying a used car. When a customer purchases a watch, we wind it and run it for 24 hours to be sure it is keeping time. Other than our standard return policy (as stated above), we do not offer any warranty. We have sold many watches, and have many happy customers. Please note that vintage watches require periodic maintenance to run properly. Unless noted, our watches have not been serviced recently.
Do you sell on RubyLane?
No, we do not, nor have we ever. We are flattered that others like the unique business name that we came up with and have been using since 2005.
Do you sell on Etsy?
Yes, we use our Decotini Etsy shop to sell fun and inexpensive items from our vast inventory.
Is Decotini on Facebook?
Yes: http://www.facebook.com/decotini
Is Decotini on Twitter?
Yes: http://twitter.com/decotini
Is your online inventory also at your mall spaces?
No, we maintain separate inventories for our items.
You will see some of our website items at the Pier Show in NYC.
I have a question, can I send you an email?
Sure, using our online form ensures that your mail will be delivered.
Contact Decotini